Return & Refund Policy

Last updated: February 2026

At Strawberries Store, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products can be returned, exchanged, or refunded when purchased from https://strawberriesstore.com/.

By placing an order on our website, you agree to the terms mentioned below.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product is damaged, defective, or incorrect at the time of delivery
  • The request is raised within 7 days of receiving the product
  • The product is unused, unworn, unwashed, and in its original condition
  • All original tags, packaging, and invoices are intact

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable, unless damaged or defective:

  • Beauty & personal care products once opened or used
  • Innerwear, accessories, or intimate items (if applicable)
  • Products marked as Final Sale or Non-Returnable

3. How to Initiate a Return

To request a return or replacement:

  1. Email us at info@strawberriesstore.com or call +91 9970570657
  2. Share your order ID, product details, and clear images/videos of the issue
  3. Our support team will review and guide you through the next steps

Unauthorized returns without prior approval may not be accepted.

4. Return Pickup & Shipping

  • Approved returns may be picked up by our courier partner, depending on service availability
  • In some cases, customers may be asked to self-ship the product
  • Products must be securely packed to avoid damage during transit

5. Refund Policy

Once we receive and inspect the returned product:

  • Approved refunds will be processed within 7–10 business days
  • Refunds will be credited to the original payment method
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit (as applicable)

Shipping charges, if any, are non-refundable unless the return is due to our error.

6. Replacement Policy

  • Replacements are subject to product availability
  • If a replacement is unavailable, a refund will be initiated
  • Replacement processing times may vary based on location and stock

7. Order Cancellations

  • Orders can be cancelled before dispatch by contacting our support team
  • Once an order is shipped, it cannot be cancelled
  • Refunds for cancelled orders will be processed within 5–7 business days

8. Late or Missing Refunds

If you have not received your refund within the stated timeline:

9. Changes to This Policy

Strawberries Store reserves the right to modify this Return & Refund Policy at any time. Any updates will be reflected on this page.

10. Contact Us

For questions regarding returns, refunds, or cancellations, please contact us:

Email: info@strawberriesstore.com
Phone: +91 9970570657